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Originally Posted by mountainstar
Some track owners and promoters don't seem to get that when people come to your track they are guests and should be treated as such. If they don't enjoy it they don't come back simple as that especially if they paid out a pretty penny for it.
It's like a bad restaurant with terrible food, mean or incompetent staff and/or a bad setting. Who would go there again?
Guest service is a concept a lot of people need to work on.
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Well said. I have been for the last 3 years and there was a noticeable difference in the crowd from year to year. Me think those guest voted with their feet.