Quote:
Originally Posted by Mike Bell
There's always a simple answer as to why correspondence isn't received- in this case MSA HTP database is not linked or cross referenced to / with Members database, so a change of address needs to be notified twice.
So if you have moved since HTP issued get onto MSA and tell them new address.....
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I hadn't received a letter either and was already on the case to contact MSA. Although the HTP contains both your address at the time the HTP was granted and your race licence number, despite informing them of change of address regarding licence, this doesn't cross reference to HTP as you point out.
So I call them today and say I have a query regarding HTP. Immediate response is - 'is it regarding a letter you have received?' - in a very weary tone. When I said no it's about a change of address the person I was speaking to became much more upbeat!
I wonder if they're are receiving some 'Mr Angry' style calls over this?
Very helpful and address details changed instantly so I'm very happy with the service.