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Negative stories tend to get told pretty quickly, but I think positive ones deserve to be told as well.
I have booked my Shanghai race ticket on the official web site, but on the first two attempts got an error message rather than a confirmation. Assuming that the transactions had not gone through I tried a third time and succeeded.
Before I even noticed anything amiss, the A1GP ticket office emailed me, to check whether the three transactions were what I wanted. Pretty rare I think to get this kind of proactive communication. Upon replying that in fact they were not, the next day I got a note back apologising for any difficulties with the web site and that two of the transactions would be credited back.
Makes a pleasant change to get this positive and proactive service, if this is how A1 treats it's customers then it really deserves to succeed.
BTW - I think the problem was with my credit card not with the web site, so they were not to blame in the first place.
Sorry if this post is getting a bit off topic, but I think it reflects very positively on the behind the scenes operation of A1GP. To have this kind of efficiency in the first season suggests there are a lot of things they are doing right.
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